Page Type: Warranty Page
The Hop Shop Repair Warranty
At The Hop Shop, we stand behind every repair we perform. Our warranty covers both parts and labor, giving you confidence that when we fix something, it stays fixed. If a covered repair fails within the warranty period, we make it right — at no additional cost to you.
What Our Warranty Covers
Parts Warranty
All parts installed by The Hop Shop are covered by the manufacturer's warranty for the applicable period. We use quality parts — not budget components — so manufacturer warranties are meaningful and enforceable.
Labor Warranty
Our labor warranty covers the workmanship of every repair we perform. If a repair fails due to an installation error or workmanship issue within the warranty period, we return and correct it at no charge.
Combined Coverage
For most repairs, parts and labor are covered together. This means if a warranted part fails and needs to be reinstalled, both the part replacement and the labor to install it are covered.
How to Access Your Warranty
Every warranted repair is automatically documented in your Hop Shop App account. Your warranty records are always accessible — no paper receipts, no digging through emails. Simply open the app, navigate to your service history, and your warranty documentation is there.
What Is Not Covered
- Damage caused by accidents, misuse, or neglect after the repair
- Normal wear and tear on consumable parts (brake pads, wiper blades, etc.) beyond the initial service
- Repairs performed by another mechanic after our service
- Parts supplied by the customer
- Pre-existing conditions unrelated to the repair performed
Our Commitment to Quality
The Hop Shop's warranty isn't just a policy — it's a reflection of how we operate. We diagnose before we recommend. We use quality parts. We document every repair with photos. We communicate clearly before, during, and after every job. Our warranty exists because we're confident in our work — not as a fallback.
Frequently Asked Questions
Do mobile mechanics warranty their work?
Yes. The Hop Shop warranties both parts and labor on covered repairs. Your warranty records are stored permanently in The Hop Shop App.
How long is The Hop Shop's repair warranty?
Warranty periods vary by repair type and parts used. Ask your technician for specific warranty terms on your repair, or review the details in your Hop Shop App service record.
What happens if a repair fails under warranty?
Contact The Hop Shop through the app or by phone. We'll schedule a return visit and correct the issue at no charge within the warranty terms.
Are warranty records stored in The Hop Shop App?
Yes. Every warranted repair is automatically logged in your app account with full documentation, so your warranty records are always accessible.
Does the warranty transfer if I sell my vehicle?
Contact us directly to discuss warranty transferability for your specific repair. We handle these situations on a case-by-case basis.
Repair With Confidence
When you choose The Hop Shop, you're choosing a mobile mechanic that stands behind every job. Book your appointment today through The Hop Shop App and repair with complete confidence.